At Ratham Technologies LLP ("Ratham", "we", "our", or "us"), we respect your privacy. This Privacy & Cookie Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile apps, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to this policy.

1. Information We Collect

1.1. Information You Provide

• Name, Gender, contact details, and email
• KYC documents (e.g., driver's license, ID proof)
• Payment information (processed via third-party gateway)
• Support queries and correspondence

1.2. Information We Collect Automatically

• Location data (for tracking vehicles, pickups, drop-offs)
• Location data captured during active calls made through our platform, and at the time an SOS alert is raised
• Call recordings and call metadata (date, time, duration, masked numbers) for calls between drivers and employees, and between employees and our help desk or support team
• SOS alerts raised by employees, including timestamp, location, and alert details
• Device identifiers (IP address, browser type, OS)
• App usage logs and interactions
• Cookies and similar technologies (see Section 6)

1.3. Information From Third Parties

• Verification data from government databases (e.g., driving license checks)
• Feedback or ratings from enterprise admins or clients
• Insurance, payment, or identity verification partners

2. How We Use Your Information

• To verify your identity and enable bookings
• To operate, improve, and personalize the Services
• For route optimization and real-time tracking
• To record and review driver–employee and employee–help desk calls for safety, training, quality assurance, and dispute resolution
• To capture location during calls and SOS events, enabling faster emergency response and accurate post-incident investigation
• To respond to SOS alerts raised by employees and coordinate emergency support with the relevant vendor, client, or authorities
• To ensure vehicle safety and recover in case of misuse or theft
• To send booking confirmations, alerts, invoices, and service messages
• For customer support and issue resolution
• To comply with legal obligations (e.g., traffic authorities, insurers)

By using the in-app calling features or raising an SOS alert, you consent to the call recording and location capture described above. We do not sell your personal data to third parties.

3. Data Sharing and Disclosure

• Enterprise clients (only in B2B transport context, for roster and compliance)
• Enterprise client safety or transport teams, where an SOS alert or safety incident requires escalation
• Emergency responders and law enforcement, where an SOS alert or safety incident requires escalation
• Insurance companies (in case of accident or claims)
• Fleet vendors or third-party operators (for driver dispatch and tracking, and for investigating safety complaints involving their drivers)
• Government or legal authorities when required
• Technology providers (e.g., SMS gateways, telephony and call-masking providers, payment processors, analytics platforms)

Access to call recordings, in-call location data, and SOS records is restricted to authorised personnel within our safety, operations, and support teams. Such data is not shared externally except as set out above. All vendors are bound by confidentiality and data security obligations.

4. Data Retention

We retain your data only for as long as necessary:

• For active usage, billing, and legal compliance
• For fleet audit, insurance, and operational analytics
• For safety records, including call recordings, in-call location data, and SOS incident logs, to support safety investigations and grievance redressal, after which they are securely deleted or anonymised
• Retention duration varies depending on booking, contractual, or regulatory requirements

5. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to data processing (where applicable)

Withdrawing consent for call recording or location capture during calls and SOS events may limit or disable access to in-app calling and emergency support features. To exercise these rights, contact us at privacy@ratham.com.

6. Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Keeping you logged in across sessions
• Understanding user behavior on our site and app
• Serving performance and diagnostic analytics
• Offering personalized experiences and support

You can manage cookie settings in your browser. Disabling certain cookies may affect your ability to use parts of the Services.

7. Data Security

We implement technical and organizational measures to safeguard your data, including:

• End-to-end encryption of sensitive data
• Encrypted storage of call recordings and SOS records, with role-based access limited to authorised safety and support personnel
• Access control for internal teams
• Regular audits and vulnerability assessments
• Secure APIs for third-party integrations

While we follow best practices, no system is completely foolproof. We urge users to maintain confidentiality of their login credentials.

8. Children's Privacy

Our Services are not intended for users under 18. We do not knowingly collect data from minors.

9. Updates to This Policy

We may update this policy to reflect legal or operational changes. Updates will be posted on this page with the “Last Updated” date revised accordingly.

10. Contact Us

For privacy-related queries, contact:
Ratham Technologies LLP
First Floor, Win Win Towers, Siddhi Vinayak Nagar, Madhapur, Hyderabad, Telangana 500081
Email: privacy@ratham.com

Last Updated: September 18, 2026

By continuing to use our website or services, you consent to the practices outlined in this Privacy & Cookie Policy.